![]() This commitment is extended to the support person. When it occurs, we are committed to accepting people with disabilities who are accompanied by a service animal on the appropriate areas (reception areas, meeting rooms) of our premises. Service Animals and Support PersonsĪs our service model is non-face-to-face, it is rare for our customers to visit one of our premises. For this reason, statements will be provided in alternate formats upon request. We are committed to providing accessible statements to all of our customers. ![]() We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our products services. We will offer to communicate by alternative methods when telephone is not suitable, such as by e-mail, relay services, or other means. ![]() Our employees will be trained to communicate with customers over the telephone in a clear and plain language and to speak clearly and slowly. Telephone Servicesįully accessible telephone service will be supported when required. We will communicate with people with disabilities in ways that respect and take into account their needs, including ensuring our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A & AA.Įmployees engaged in communication will be trained on how to interact and communicate with people with various types of disabilities. Specifically, we are committed to the following: 2.1. ![]() We are committed to provide excellent customer service to all individuals, including people with disabilities. 2: Providing Products and Services to People with Disabilities Support Person: a person who accompanies a person with a disability to help with communication, mobility, personal care, medical needs, or with access to goods or services. Service Animal: an animal is a service animal if it is readily apparent that the animal is used by the person for reasons relating to his or her disability, or if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.
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